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Fleet Locksmiths Geelong- Professional Automotive-Residential and Commercial Locksmith -Ghost 2 Immobiliser Supplier

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Privacy Policy

Privacy Policy

Last updated: 29 April 2026

1. Introduction

Fleet Locksmiths (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit fleetlocksmiths.com.au, contact us, or use our locksmith services across Geelong, the Bellarine Peninsula, the Surf Coast, and surrounding areas.

We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) that regulate how we handle personal information.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. About Fleet Locksmiths

3. Information We Collect

3.1 Information you give us directly

When you contact us by phone, email, our website contact form, or in person to book a service, we may collect:

  • Identification: full name, driver’s licence details, date of birth (for ownership verification)
  • Contact details: phone number, email address, residential or business address
  • Service-related information: vehicle make, model, year, registration number (for automotive services); property address and lock/key details (for residential and commercial services); description of the issue and the nature of the call-out
  • Payment information: card details, billing address (processed via secure third-party payment processors — we do not store full card numbers)
  • Communications: any correspondence you send us, voicemails, SMS messages

3.2 Information collected automatically when you visit our website

When you browse fleetlocksmiths.com.au, we automatically collect:

  • IP address and approximate location (city/region level)
  • Browser type and version, operating system, device type
  • Pages viewed, time spent on pages, click activity, referring URL
  • Date and time of visit
  • Cookie identifiers and analytics IDs

3.3 Information from third parties

We may receive information from:

  • Insurance companies when arranging an insurance claim job on your behalf
  • Roadside assistance providers (e.g. RACV) when dispatched to a job
  • Real estate agents and property managers when arranging access for a property
  • Google reviews and other public review platforms

4. Why We Collect Personal Information

We collect and use your personal information for the following purposes:

  • To deliver locksmith services: dispatching technicians, providing quotes, completing the work, issuing invoices, providing warranties
  • To verify ownership: confirming you have the legal right to access a vehicle, property, or lock before we cut keys, change locks, or program transponders. This is a security and legal requirement we never bypass.
  • To communicate with you: confirming bookings, providing ETAs, following up after service, responding to enquiries
  • To process payments and maintain financial records (required by Australian taxation law for 7 years)
  • To improve our website and services: analytics, performance monitoring, identifying common issues
  • To comply with legal obligations: insurance claims, police investigations involving stolen vehicles or break-ins, tax records
  • For marketing communications where you have given consent (see Section 9)

5. Who We Share Your Information With

We do not sell your personal information. We share it only with:

  • Our locksmith technicians and dispatch staff, on a need-to-know basis to complete your job
  • Payment processors (e.g. Square, Stripe, banking partners) to process card payments securely
  • Insurance companies and roadside assistance providers when relevant to the job (and with your knowledge)
  • Accountants, auditors, and tax authorities to meet legal and financial obligations
  • Law enforcement, courts, or regulatory authorities when required by law (e.g. subpoena, court order, statutory request)
  • Service providers that help us run our business — website hosting (Hostinger), email systems, analytics (Google), CRM and booking tools — under confidentiality terms
  • Professional advisors (lawyers, insurers) when necessary

We require all third parties to handle your information in accordance with the Privacy Act 1988 and only for the purposes we’ve engaged them for.

6. Cookies and Online Tracking

Our website uses cookies and similar technologies, including:

  • Essential cookies: required for the website to function (session management, security, form submission)
  • Performance cookies: Google Analytics 4 to understand how visitors use our site, which pages are popular, and how to improve usability
  • Marketing/tracking cookies: Google Tag Manager which manages conversion tracking and may load additional Google services (such as Google Ads conversion pixels)
  • Caching cookies: LiteSpeed Cache to deliver pages faster

Analytics and tracking cookies on our site load only after you interact with the page (after a click, scroll, tap, or 10 seconds). This delay reduces tracking before consent, in line with privacy best practice.

You can disable cookies via your browser settings. Disabling essential cookies may break parts of the website. You can also opt out of Google Analytics tracking via the Google Analytics opt-out browser add-on.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • HTTPS encryption (SSL/TLS) on our website
  • Restricted access to customer information — only authorised staff
  • Secure storage of physical records
  • Secure third-party payment processing (PCI-DSS compliant providers)
  • Strong password and access control policies
  • Regular software updates and security patches on our website and systems

While we take security seriously, no method of transmission or storage is 100% secure. If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

8. How Long We Keep Your Information

We retain your personal information only as long as necessary for the purposes we collected it, or to meet legal obligations:

  • Service records and invoices: 7 years (Australian taxation requirement)
  • Insurance claim records: 7 years
  • Marketing contact lists: until you unsubscribe
  • Website analytics data: retained by Google for up to 14 months at our configured setting
  • CCTV / call recordings (if applicable): typically 30–90 days unless required for an investigation

After these periods, we securely delete or de-identify the information.

9. Marketing Communications

If you have given us your contact details, we may occasionally send you:

  • Service reminders (e.g. “your immobiliser was installed 12 months ago — time for a check”)
  • Promotional offers
  • Local security tips and educational content

You can opt out at any time by:

We comply with the Spam Act 2003 (Cth) and will never send unsolicited marketing without consent or implied consent under the Act.

10. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Correct any information that is inaccurate, out of date, incomplete, or misleading
  • Withdraw consent for marketing or other optional uses
  • Make a complaint about how we have handled your information

To exercise any of these rights, contact us using the details in Section 14. We will respond within 30 days. Identity verification may be required before we release or change records, to protect your privacy.

There is no charge for accessing your information unless the request is large or complex, in which case we will notify you of any reasonable fee before proceeding.

11. Children’s Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child without parental consent, we will delete it promptly. If you believe a child has provided us with information, please contact us.

12. International Data Transfers

Some of our service providers (for example Google Analytics, Google Tag Manager, and certain hosting infrastructure) are based outside Australia. When we send personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles. By using our website, you acknowledge that some of your data may be processed in countries outside Australia, including the United States and the European Union.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The “Last updated” date at the top of this page indicates when the policy was last revised. We encourage you to review it periodically.

For significant changes, we will provide a more prominent notice (such as a notice on our homepage or by email).

14. Contact Us & Complaints

If you have any questions about this Privacy Policy, want to access or correct your information, or wish to make a complaint, please contact us:

We will acknowledge your enquiry within 7 days and aim to provide a full response within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

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